Return and Warranty Policy
Effective Date: 1st April 2025
1. Return Policy
At Felix Tools, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may return the product in accordance with the conditions outlined below.
Eligibility for Returns
To be eligible for a return, the item must:
- Have a recorded video of the shipment upon delivery as proof of its condition.
- Be in its original, unused condition with all original packaging and accessories.
- Include all manuals, warranties, and documentation provided at the time of purchase.
- Be returned within 7 days from the date of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods or consumables.
- Customized or personalized products.
- Items that have been used, altered, or damaged due to misuse.
Return Process
To initiate a return, please follow these steps:
- Contact our Customer Service team at info[at]felixtools.in to request a Return Merchandise Authorization (RMA) number.
- Provide your order number and a brief description of the reason for the return.
- Securely package the product, including all original materials and documentation.
- Ship the package to the return address provided by our Customer Service team.
2. Warranty Policy
Felix Tools stands behind the quality of our products. Our warranty policy outlines the terms under which we will repair or replace defective items.
Warranty Coverage
Our warranty covers defects in materials and workmanship under normal use conditions. If a defect arises during the warranty period, we will, at our discretion, repair or replace the product.
Warranty Period
The warranty period is [specify duration, e.g., one year] from the date of purchase. Proof of purchase may be required when making a claim.
Exclusions and Limitations
The warranty does not cover:
- Damage caused by misuse, abuse, or accidents.
- Normal wear and tear.
- Unauthorized repairs or modifications.
- Damage resulting from failure to follow the product instructions.
Warranty Claims Process
To file a warranty claim, please contact our Customer Service team with your order details, a description of the issue, and any supporting documentation or photos. Our team will review your claim and provide instructions for repair or replacement if applicable.
3. Order Cancellation and Refunds
We understand that circumstances may require you to cancel your order. Please review the guidelines below regarding order cancellations and refunds.
Order Cancellation
To cancel your order, please contact our Customer Service team at info[at]felixtools.in as soon as possible. Orders can be canceled only if they have not yet been processed for shipment. Once the order has been shipped, the Return Policy will apply.
Refund Process
Once your cancellation request is approved, a refund will be processed using the original method of payment. Please allow up to 7-10 business days for the refund to be reflected in your account.
Non-Refundable Items
Please note that certain items may be non-refundable, including perishable goods, custom orders, or items explicitly marked as non-refundable at the time of purchase.
4. General Terms
By initiating a return, warranty claim, or cancellation request, you agree to abide by the conditions outlined in this policy. Felix Tools reserves the right to refuse any return, warranty claim, or cancellation that does not meet the specified criteria.
5. Contact Information
For any questions or further assistance regarding our Return and Warranty Policy, please contact us at:
Felix Tools Private Limited
Plot No A/250, Sector - 4, Chitrakoot, Jaipur - 302021, Rajasthan, India
Email: info[at]felixtools[dot]in